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前台接待
Job Summary 职位概要
Manage allthe administration reception working to ensure Hospital requirements are met.
依照医院的要求，负责医院前台接待工作。
EssentialManagement Duties & Responsibilities主要工作职责
1. Greet arrivingpatients and visitors with a smile and eye contact.
以微笑和目光接触问候病人和访客.
2. Accurate andtimely answer patients and visitors’s questions.
准确及时的回答病人和访客的问题.
3. Accurate leadpatients and visitors.
准确的引领病人和访客
4. Report patientsand visitors comments/ complaints, problems, incidents etc to support servicessupervisor.
向支持服务主管汇报病人和访客的评价/抱怨、问题、事件等
5. Be neatly groomedat all times
随时保持整洁的外表
6. Maintainoperating equipment in good working order
维持营业设备良好的工作状态
7. Keep workingareas neat and tidy at all times
随时保持工作区域的干净与整洁
8. Cultivate goodworking relationships with inter-related departments
与有内在联系的部门建立良好关系
9. Deliver highquality service to patients and visitors
向病人和访客提供优质服务
10. Ensure patientsand visitors needs and reasonable requests are met
确保病人和访客的需求和合理要求被满足
11. Seekopportunities to continually improve patients and visitors service
通过记录病人和访客的评论并以此为实践，不断地寻找机会发展对客服务
12. Demonstrateprofessional attitude and behaviour at all times
随时体现出职业化的态度和行为
13. Ensure allreporting and servicing deadlines are met on a timely basis
保证所有报告和服务都按时完成
14. Abide byDeltahealth’s Service Standard
遵守医院的服务标准及相关规章制度
15. Carry out othertasks as directed by your supervisors
完成上级交待的其它任务
Qualifications岗位要求
Education& Experience 学历背景与专业经历
1. 1 year working experience in receptionist, office assistant
1年以上前台接待、文员、助理等相关工作经验
2. Diploma and above level, major in Secretarial or Chinese
文秘、中文等专业大专及以上学历
3. Language: Good communicationsskills in Chinese Mandarin & English
语言：良好的中文英文沟通能力
4. Strong analytical and interpersonal skills
较强的人际交往能力
5. Good team work, organizational skills
团队合作能力强
预约面试
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礼宾
Job Summary 职位概要
Manage all the administrationconcierge and porter working to ensure Hospital requirements are met.
依照医院的要求，负责医院礼宾和运送工作。
EssentialManagement Duties & Responsibilities主要工作职责
1. Greet arrivingpatients and visitors with a smile and eye contact.
以微笑和目光接触问候病人和访客.
2. Accurate andtimely answer patients and visitors’s questions.
准确及时的回答病人和访客的问题，
3. In case of needto help patients sent items to ward, assit nurse to transfer disable patients .
在有需要的情况下，协助病人将物品送到病房,协助护理人员运送病人
4. Accurate leadpatients and visitors
准确的引领病人和访客
5. Accurate andtimely sent blood to the specified place.
准确及时的将血袋送到指定的地点
6. Accurate andtimely sent patients’s case report to the specified place
准确及时的将病人的病例报告送到指定的地点
7. Report patientsand visitors comments/ complaints, problems, incidents etc to support servicessupervisor.
向支持服务主管汇报病人和访客的评价/抱怨、问题、事件等
8. Be neatly groomedat all times
随时保持整洁的外表
9. Maintainoperating equipment in good working order
维持营业设备良好的工作状态
10. Keep workingareas neat and tidy at all times
随时保持工作区域的干净与整洁
11. Cultivate goodworking relationships with inter-related departments
与有内在联系的部门建立良好关系
12. Deliver highquality service to patients and visitors
向病人和访客提供优质服务
13. Ensure patientsand visitors needs and reasonable requests are met
确保病人和访客的需求和合理要求被满足
14. Seekopportunities to continually improve patients and visitors service
通过记录病人和访客的评论并以此为实践，不断地寻找机会发展对客服务
15. Call taxis whenrequested and assist in telling the driver where patients and visitors want togo.
在需要时叫出租车，并帮助病人和访客告诉司机他要去哪里
16. Demonstrateprofessional attitude and behaviour at all times
随时体现出职业化的态度和行为
17. Ensure allreporting and servicing deadlines are met on a timely basis
保证所有报告和服务都按时完成
18. Abide byDeltahealth’s Service Standard
遵守医院的服务标准及相关规章制度
19. Carry out othertasks as directed by your supervisors
完成上级交待的其它任务
Qualifications岗位要求
Education& Experience 学历背景与专业经历
1. Language: Goodcommunications skills in Chinese Mandarin & English
语言：良好的中文英文沟通能力
2. Universitydegree in hospitality or related subjects preferred
具有相关专业大学学历者优先考虑
3. Previousconcerned working experience is preferred
具有相关工作经验者将会优先考虑
4. Positiveattitude under pressure
良好的心理承受能力，在工作中始终保持积极的态度
5. Strong analytical and interpersonal skills
较强的人际交往能力
6. Good team work, organizational skills
团队合作能力强
预约面试
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收银前台
预约面试
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话务员
Job Summary 职位概要
To provide telephone services, answerpatients questions and co-ordinates patients requests.
提供电话服务并帮助完成患者要求。
EssentialManagement Duties & Responsibilities主要工作职责
Receive all incoming calls in a courteous and friendly manner, responsible for accurate connection
礼貌和友好地接听所有的来电，并负责准确的接转
Answer patients’s inquires over the phone and follow up personally to resolve patients request
接听客人的电话并亲自采取行动去完成患者的要求
Be completely familiar with the hospital’s telephone system and related functions, i.e. voice mail, call logging etc.
完全熟悉医院的电话系统和相关功能。例如：语音信箱，传呼系统
Responsible for placing of patients’ calls forwarding accurately and timely
负责准确及时的为患者提供电话转接服务
Ensure that the working area is kept clean and tidy at all times
确保每时每刻保持工作区域的干净和整洁
Identify VIP, regular patients, thus build rapport to offer personalized service and assistance
识别贵宾，回头患者，并且亲善地提供个性化服务和帮助
Responsible for paging of hospital personnel correctly when required
负责正确传呼医院人员
Handling of internal messages
负责迅速并准确地处理医院各部门的留言
Have thorough knowledge of and assists patients and callers with the hospital operator system
充分了解医院的语电话系统,并帮助患者和来电者使用该系统
Have thorough and detailed knowledge of hospital facilities and hours of operation, to ensure correct response to patient’s and caller’s questions
充分了解医院设施和营业时间, 确保正确回答患者和访客的问题
Have a thorough knowledge of emergency procedures; i.e. fire, alarm, evacuation, bomb, threat etc.
充分了解紧急事件处理程序,例如火警, 警报,疏散,轰炸,恐吓等等
Take appropriate action to resolve caller’s complaints
采取合适的行为解决访客的投拆
Promote the hospital’s products and services
促销医院的产品与服务
Adhere to the hospital’s security and emergency policies and procedures
坚持医院的安全制度、紧急情况处理规定和程序
Log security incidents and accidents in accordance with hospital requirements
按照医院要求记录安全日志和事故记录
Demonstrate professional attitude and behaviour at all times
随时体现出职业化的态度和行为
Ensure all reporting and servicing deadlines are met on a timely basis
保证所有报告和服务都按时完成
Abide by DeltaHealth’s Standard
遵守医院的服务标准及相关规章制度
Carry out other tasks as directed by your supervisors
完成上级交待的其它任务
Qualifications岗位要求
Education& Experience 学历背景与专业经历
1. Good knowledge and very familiar withoperator operation
掌握话务中心工作知识并且十分熟悉话务中心日常运行
2. Good knowledge of concerned operator Centerequipment
熟练掌握宾话务中心设备知识
3. Good English language skill
良好的英语能力
4. Sweet & lovely voice, proper tone &speed.
甜美的音色，适当的语音语调和语速
5. Good communication skill
良好的沟通技巧
6. Begood at organize and problem solving.
良好的组织以及解决问题的能力
7. Universitydegree in hospitality or related subjects preferred
具有相关专业大学学历者优先考虑
8. Previousconcerned working experience is preferred
具有相关工作经验者将会优先考虑
9. Positiveattitude under pressure
良好的心理承受能力，在工作中始终保持积极的态度
10. Sweet & lovely voice
甜美的音色
预约面试
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WAITER服务员
Job Summary 职位概要
Responsible for servingfood and beverages in the guests rooms efficiently and in a most courteousmanner.
负责在客房内酒水和食品的服务，高效率地工作，礼貌地待客
Keeps general appearanceand maintenance of Room Service working areas.
保持工作场地的干净、整洁
Performs duties common toa busboy and other duties as may be assigned
完成跑菜员的日常工作及布置的其它工作
EssentialManagement Duties & Responsibilities主要工作职责
1. Prepares requisitions for general and other supplies forapproval of Supervisor; Obtains requested items from storeroom.
填写物品申请单，经主管批准后，从仓库领取物品
2. Receives Captain orders from the Order taker; Sets tray ortrolley and all necessary equipment/condiments in accordance to the requirementof the orders.
接到记单员的点菜单后，根据点菜单的要求来准备推车、托盘及其它设备和调料
3. Picks up the order from kitchen and places on trays ortrolley as per standard stipulated in the Operating Manual; supervisor todouble check orders.
根据工作手册的标准，把从厨房领取的食品放入托盘或推车中；送餐前主管需再次核对
4. Accomplishes clearing procedures ：Pick up trays or trolleys from rooms as instructed, Sortsdirty dishes from the trolley to the dish washing area. Clean all trays.
按照程序来完成清洁工作：根据客人要求从客房取回托盘或推车，在清洗间内整理用过的盘碟及清洗所有托盘
5. Cleans and polishes Room Service Glassware, China ware andflatware.
清洗并擦亮送餐部的器皿
6. Maintains mise-en-place level at working station and pantryfor smooth operation.
要保持工作场地足够的物品及存货，以确保正常运营
7. Replenishes supply of linen and other Operating equipment.
补充所需的布件及其它设备
8. Handles preparation and distribution of amenities and FruitBasket.
负责准备、分发一次性用品及水果蓝
9. Occasionally answers telephone or goes up to guestroom totake order personally
偶尔要接听电话或亲自到客人房间记录点菜
10. May be assigned to perform duties of coffeehouse, restaurantor banquet when needed.
如需要，协助西餐厅、中餐厅或宴会厅的工作
11. Ensure all fixtures and operating equipment is in goodworking condition.
确保所有家俱及设备处于良好的工作状态
12. Maintains excellent grooming standards at all times.
保持良好的仪容仪表
13. Suggests food and beverages ~ to be well versed with menu,method of preparation and accompaniments.
要熟练掌握菜单、菜谱的制作方法及其它知识
14. May be assigned to prepared Fruits baskets for VIP and longstaying guests
如需要，协助贵宾房水果篮的准备工作
Qualifications岗位要求
Education& Experience 学历背景与专业经历
1. Sound knowledge of room service operation.
送餐部日常营运的知识
2. Knows general kitchen knowledge.
了解厨房知识
3. Good communication skill.
良好的沟通技巧
4. Strong analytical and interpersonal skills
较强的人际交往能力
5. Good team work, organizational skills
团队合作能力强
6. High school diploma
高中水平
预约面试
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仓库管理
预约面试
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厨师
Job Summary 职位概要
Assistin all preparation and help to run the station that he is assigned toefficiently.
协助做好准备，并有效开展本部门的工作
EssentialManagement Duties & Responsibilities主要工作职责
1. Assist his supervisor to run the station efficiently.
协助主管有效完成本部门的工作
2. Produces food of high quality according to standard recipes
按照标准配方制作食品并要保证高质量
3. Obtain requisitioned goods from the storeroom.
从仓库内领取物品
4. Stock food items neatly in shelves and fridges.
平整地把食品存放在架子上和冰箱内
5. Keep the section that he is assigned to in good workingorder.
确保所在工作场地的干净、整洁
6. Assist in cleaning utensils and equipment.
协助清洗所有的用具和设备
7. Work according to standard recipes.
根据标准的烹饪方法来制作
8. Keep good rapport with all staff.
和其它员工保持良好的工作关系
9. Follow hospital rules and regulations at all times.
遵守医院的规章制度
Qualifications岗位要求
Education& Experience 学历背景与专业经历
1. Knowledge of all cooking skills cleanliness, portioncontrolling and wastage control.
了解所有的烹饪技巧，卫生要求，分量的控制以及控制浪费
2. High School Graduate or equal
中学或相等的学历
3. Minimum 1 years of experience.
至少1年工作经验
预约面试
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制服洗衣工
Job Summary 职位概要
Responsible for receiving, storing and issuinguniforms and linen and repairs uniforms and linen.
负责制服及布草的收货、存货及发货以及制服和布草的修补
EssentialManagement Duties & Responsibilities主要工作职责
Handling and issuing of uniforms, ward linen and medicine room linen according to procedure.
按照程序发放员工制服，病房布草和医疗布草
In charge of collecting and issuing uniforms on a one to one exchange basis.
按照一对一原则收集和发放员工制服
Maintains the standard of uniforms & linen and reports losses and damages to department head.
保持制服和布草的标准，发现丢失和损坏现象应立即向直接上级汇报
Works closely with outsourcing Laundry Company with regards to the flow of uniforms and linens;
Record all sending and receiving uniforms/linensaccurately, ensure clean standard are attain company requirement.
和外包洗衣公司房密切配合，控制布草和制服的流动循环；做好每日外送和回收的交接记录；确保清洗标准达到医院要求
Adhere to hotel cleaning and maintenance programs, keep the sewing machine in proper working order.
坚持医院的清洁和维护计划, 保证缝纫机在良好的工作状态下
Verifies that resigned/terminated staff returns all uniforms and shoes.
确保离职及被开除的员工交回制服和工鞋。
Keeps uniform/linen room neat and in good order, inventory uniform/linen storage according relevant policy
保持布草房和工服房的整洁和井井有条，依照相关政策完成制服和布草的库存盘点
Records and issues uniforms and shoes to new associates.
负责给新员工找到合适的制服，工鞋并登记
Ensures daily records are properly kept.
确保每日工作记录都妥善保管
In charge of periodic issue of socks and stockings.
负责定期发放男袜和女袜
Alter and repair uniforms and linens
修改和修补制服，布草
Maintain good working relationships with own colleagues and all other departments.
与本部门和其它部门的同事保持良好的工作关系
Ensure a high level of cleaning is maintained in your work area.
保持维护所在工作区域的高度整洁
Through internal cross training to be multifunctional staff
通过交叉培训掌握多技能
Perform other duties assigned by management.
服从主管安排随时替换不同岗位
Adhere to the hotel’s security and emergency policies and procedures.
坚持酒店安全制度、紧急情况处理规定和程序
Ensure all reporting and servicing deadlines are met on a timely basis
保证所有报告和服务都按时完成
Abide by DeltaHealth’s Standard
遵守医院的服务标准及相关规章制度
Carry out other tasks as directed by your supervisors
完成上级交待的其它任务
Qualifications岗位要求
Education& Experience 学历背景与专业经历
1. Previousconcerned working experience is preferred
具有相关工作经验者将会优先考虑
2. Positiveattitude under pressure
良好的心理承受能力，在工作中始终保持积极的态度
预约面试
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