2008年，DKSH年度总收入达84亿瑞士法郎。在世界35个国家和地区（其中包括在欧洲和美洲的15个国家）有着440个业务网点分布，多达22，000个专业从业人员来自于50多个国家，以其销售额和员工数而名列瑞士最佳20家公司之一。
大昌洋行（上海）有限公司和大昌华嘉商业（中国）有限公司是大昌华嘉集团在中国注册的子公司，总部位于上海，业务分布国内50多个城市。
公司网站：http://www.dksh.com
联 系 人：人力资源部
地 址：上海市浦东新区东方路710号汤臣金融大厦3楼
| 职位职能: 客服经理(非技术) |
职位描述:
TEC Hospitality Operation
SUMMARY
Lead the service support team and spare part team to build an efficient and well organized back office process in order to support service manager and operational team. Build and maintain good communication with key service customers to support service manager and increase customer satisfaction rate by establishing best service practice.
RESPONSIBILITIES
Lead the sales support team and spare parts team by enhance processes and manage performance KPIs
Build and maintain an efficient and well controlled Call to Cash process. From work order arrangement to billing
Manage the reporting, expense, billing and work order entry progress, and inventory management
Build and maintain good communication with key service customers to support service manager and increase customer satisfaction rate by establishing best service practice;
EDUCATION AND EXPERIENCE
Bachelor's degree and above;
Major in Business Administration is plus;
Process-oriented and experience with back office management;
Good written and oral communication skill in both Chinese and English;
Strong communication and team management skills;
Results-oriented and proactive; Strong interpersonal skills;
Proficiency in computer operation e.g., MS Word, Excel, PPT
5+ years of internal control or business process reengineering experience
|